A fair approach to returns.
Last updated:
Understand how to ask about a return or cancellation and which legal protections continue to apply.
Return and cancellation principles
Your legal rights relating to defective, misdescribed or undelivered goods are not removed by purchasing online. Consumer-protection rights may depend on where the transaction takes place and whether the applicable disclosure and delivery requirements have been met.
The purpose of this policy is to explain the steps for requesting help with a lamp purchase. Specific return eligibility for non-defective items, any voluntary retailer return period and relevant charges must be confirmed with the seller for the individual order rather than assumed.
How to make a request
To discuss a cancellation or return, contact [email protected] or telephone +18883651299. Identify the lamp model, the purchase information available to you, and the reason for your request.
If an item is damaged, faulty or not as described, explain the issue and retain relevant packaging or documentation until you receive instructions. Sending the product to an address without a confirmed return arrangement may cause avoidable problems.
Condition of goods and assessment
The circumstances of the purchase, the product condition and any applicable statutory rights inform whether a return, repair, replacement or refund is appropriate. A seller should provide applicable return instructions and any legally required remedies after reviewing the facts.
A change-of-mind return and a remedy for faulty or non-conforming goods are not necessarily governed by identical rules. No blanket cancellation right for every order is asserted here beyond those created by applicable law or an expressly agreed retailer policy.
Refund processing and charges
When a refund is due, the refund amount, permitted deductions (if any), applicable taxes and the method of reimbursement should be clearly communicated. Mandatory statutory refund obligations take precedence over a conflicting voluntary policy.
Shipping costs and any return handling arrangements should be clarified for the specific transaction. No automatic restocking fee is imposed by the wording on this page.
Manufacturer information
Some lamps have manufacturer-specified warranties or return conditions. These belong to the relevant manufacturer unless expressly adopted by the retailer, and they should not be taken as the store’s own promise of a particular refund deadline.
Keep product documents and any separately issued warranty details. Manufacturer warranty remedies may exist alongside, rather than replace, rights under consumer law.
Store contact and legal rights
The business contact is Digitalsquare Online Store, 293 Coxwell Ave, Toronto, ON M4L 3B5, Canada. Email: [email protected]. Telephone: +18883651299.
Nothing in this policy limits non-waivable rights under applicable Canadian law, including relevant provincial consumer-protection legislation. Last updated: November 2, 2026.